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Shipping policy

dress and dreams (“we” and “us”) is the operator of (https://dressanddreams.com)
(“Website”). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

  • Shipping Costs
    Shipping costs are calculated during checkout based on weight, dimensions and
    destination of the items in the order. Payment for shipping will be collected
    with the purchase.
  • This price will be the final price for shipping cost to the customer

Delivery Terms

1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days

2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days.

3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Saturday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation

  • Tracking Notifications
    Upon dispatch, customers will receive a tracking link from which they will be
    able to follow the progress of their shipment based on the latest updates made
    available by the shipping provider.
  • Parcels Damaged In Transit
    If you find a parcel is damaged in-transit, if possible, please reject the
    parcel from the courier and get in touch with our customer service. If the
    parcel has been delivered without you being present, please contact customer
    service with next steps.

Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

  • Customer service
    For all customer service enquiries, please email us at
    support@dressanddreams.com

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